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Help

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Shipping Polices

We ship to the EU, UK and other destinations worldwide see rates below. All orders are tracked with order numbers provided upon dispatch.

We offer free shipping on orders over €150 in EU.

For customers outside the EU, please note item price and shipping cost are not inclusive of any customs or import duties. Please check with your national custom office to determine what these additional costs are prior to purchase.

Shipping Rates


EU: €8 (UPS 3-5 days)
UK: €12 (UPS 7-14 days)
Australia: €59 (Fedex international priority)
USA: €36 (Fedex international priority)
Mexico: €36 (Fedex international priority)
South Africa: €58 (UPS 7-14 days)
Brazil: €53 (UPS 7-14 days)

For any other destinations, drop us a message via the Whatsapp widget for a quote.

Returns

If you make a purchase and change your mind, you can return for a refund or exchange within 15 days. Refunds are issued to the original form of payment once the returned product is received and inspected - these may take 3-4 business days to process.

For hygiene reasons, purchases may only be returned if they are unused in original, unopened packaging. Earrings are not eligible for return. 

Exchanges

If you would like to exchange your purchase, drop us an email at orders@edenfeathers.com with your order number and details of the items you would like to exchange.

Lost packages

All our parcels are tracked, but sometimes things happen along the way that we cannot control. If you are worried your parcel is lost and is taking longer than usual, just drop us an email at hello@edenfeathers.com and we will help you find a solution.

Once the order has been dispatched, an e-mail will be sent notifying you of your orders dispatch. The order will be sent to the delivery address given in the checkout form- it is important that the client ensures the address details are correct as these cannot be modified, EDEN cannot be held liable for lost orders related to an incorrect address or incomplete information entered on an order.